退款政策

What is PCS’ return policy?

Our goal is your total satisfaction. If for any reason you are not satisfied with your PCS.com purchase you can return your order for a refund (less shipping and tax charges) within 30 days of the purchase. After 30 days, our normal warranty policy applies. Warranty FAQ |PCS

If your purchase was not made directly through PCS, we offer a 1-year warranty from the date of purchase. Proof of purchase is required to verify warranty status. Unfortunately, PCS is unable to refund any purchases made through other retailers or distributors.

Let's talk it over. Chat us via our website, or email us at info@PCS.com for more info.

 

How do I return an order?

If you need to return an order purchased on PCS.com for a refund, please contact Customer Support. We will gather all of your information, create a case for you, and provide details on how to return your order to our facility. You can chat us via our website, or email us at info@PCS.com.

For warranty or out-of-warranty repairs, please follow this link to our Online Return Form.

 

What is the PCS’ clipper warranty policy?

All Andis products have either a 1-year warranty from the date of purchase. Products will be repaired or replaced (based on model) when proof of purchase is provided. When required, we ask that the shipping to our facility is covered by the customer.  The wearable parts such as blades, or cutters are not covered under the 1-year warranty. If your product wears out or becomes damaged over time, we recommend purchasing a replacement blade, or cutter.

More details can be found in your product’s Use and Care pamphlet. 

Our Customer Support Team can be contacted by chat via our website, or email at info@PCS.com to start a case for you.

 

What is the PCS’ blade warranty policy?

If a blade set fails to cut to your expectations, PCS will replace the blade within 10 days of purchase, providing the receipt.

 

Do you sharpen blades that are no longer under warranty?

You can purchase replacement cutters for your detachable blades! PCS offers replacement cutters that can be used on your PCS blade.

 

How do I determine if my PCS product is under warranty?

The best way to determine if your product is under warranty is by checking your date of purchase. Our 1-year warranty period begins from the date of purchase or date of delivery. Be certain to retain your receipt for the length of your warranty period.

 

My product is still under warranty. How can I get it fixed or replaced? 

If you need further assistance, chat via our website, or email at info@PCS.com. Our team can gather all of the necessary information, create a case for you, and get you everything you need to return your order to our facility.

Can all clippers and trimmers be repaired?

Nearly all clippers and trimmers can be repaired. However, depending on the price of the repair and shipping, it may be more cost effective to simply buy a new unit if it’s not under warranty.