OUR COMMON FAQ
1. How to repair my blade?

PCS clippers are covered by a one-year limited warranty from the date of purchase against manufacturing defects.

If, during the warranty period, a PCS clipper is determined to have a defect in materials or workmanship, PCS will repair or replace the product at our discretion.

The clipper must be returned to PCS for manufacturer inspection to determine warranty eligibility. Products returned that are found not to be covered under warranty will be subject to a flat repair fee of USD $25, plus USD $15 return shipping (U.S. only).

International return shipping costs will be charged separately.

This warranty does not cover:


  • Modifications or repairs performed by anyone other than PCS

  • Accidental damage

  • Disassembly

  • Misuse or negligence

  • Use of unauthorized accessories or replacement parts

Customer Support

For customer service assistance, please contact us via WhatsApp:


  • Laura: +86 158 6781 1010

  • Daniel: +86 198 1851 0166
2.What is your return policy?

Returns & Exchanges

You may return eligible items within 30 days of receiving your order, provided the product is in its original packaging.


  • Returns made after 30 days are subject to a 20% restocking fee.

  • All exchange requests require the customer to cover round-trip shipping costs to and from PCS.

  • A dated proof of purchase must be included with all returns.

  • If the returned item is missing its original packaging, a 20% restocking fee will apply.

If the return is due to our error (for example, you received an incorrect item), PCS will cover the return shipping cost.

Refunds are typically processed within four weeks after you hand the package to the return carrier. In many cases, refunds are completed sooner. This timeframe includes:


  • Transit time for the return to reach us (up to 15 business days)

  • Processing time once we receive the return (up to 15 business days)

  • Time required by your bank to process the refund (up to 15 business days)

All returns, exchanges, and replacement shipments require a Return Authorization (RA) number issued by a PCS customer service representative.

To initiate a return, simply log in to your account, go to “My Account”, select “Completed Orders,” and click the “Return” button. Once your return is received and processed, you will be notified of your refund via email.

Shipping Information

We ship worldwide. Please note that some products may have shipping restrictions, and certain items cannot be shipped to international destinations.


  • Shipping is offered at flat-rate pricing, including ground, next-day delivery, and international standard shipping.

  • For next-day or international shipping quotes, please contact us by email or phone.

  • International shipping charges do not include import duties or taxes. These fees are assessed by local customs authorities and are the responsibility of the recipient.

Order processing may take up to 5 business days. Orders placed after 2:00 PM Eastern Time may require an additional business day for processing.

Delivery Terms

We make every effort to deliver your order on time as scheduled; however, PCS is not liable for delivery delays.

PCS is not responsible for packages in the following situations:


  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages marked as delivered by the carrier but reported as not received by the customer

  • Additional charges imposed by the destination country for international orders (such as VAT or other local taxes), including fees collected upon delivery
3.How do I properly maintain and charge my electric clippers?

If the clipper will not be used for several months, please ensure the battery is stored at approximately 40% charge.

Do not store the clipper in humid or damp environments.

Clippers should be kept at a stable temperature, as sudden temperature changes may reduce battery capacity.

If the clipper will be unused for an extended period, be sure to unplug the power adapter from the electrical outlet.
4.What is your warranty coverage?

Our clippers are covered by a one-year warranty. Please note that blades are considered consumable parts and are not covered under warranty.
5.What are your blades made of? Do you offer blade sharpening services?


Our blades are available in ceramic, stainless steel, and carbon steel options.

We do not offer blade sharpening services. Since our replacement blades are cost-effective, we recommend purchasing replacement blades from your supplier when the blades become worn.
6.Can clippers labeled as “waterproof” be fully submerged in water?


Our home-use clipper model 1800, as well as other non-professional grooming clippers, feature a water-resistant design (IP65 rated). However, this does not mean they are fully waterproof.

If the clipper is splashed with water or accidentally dropped into water, it may still function properly, but it should be thoroughly dried to ensure proper maintenance and continued performance.
7.Which clipper models are your comb sets compatible with?


Our stainless steel guide combs are recommended for use with the CP9000 professional clipper series, including models CP9000, 9010, 9020, and 9060, to achieve optimal performance.

This comb set is fully compatible with all of our blades, ensuring a precise and secure fit.
8.How can I get in touch with PCS?

To contact PCS, please reach out to our customer service team via WhatsApp:

  • Laura: +86 158 6781 1010

  • Daniel: +86 198 1851 0166
9.Do you offer international express shipping?

Yes. However, any additional duties, fees, or delays are the responsibility of the destination country/region.

If you have questions about shipping to a specific country or region, please feel free to contact us.
10.Is it possible to become a PCS distributor or retailer?

Yes. We offer B2B cooperation opportunities.

For order inquiries, please contact the PCS sales team for detailed technical specifications and product information.

You can reach us at: