Shipping policy

Shipping Policy

 

Last updated: January 15, 2026

Thank you for shopping with Ningbo Fenghua Daye Pet Products Co., Ltd.

This Shipping Policy explains how we process, ship, and deliver your orders.

 

1. Order Processing Time

 

All orders are processed within 1–3 business days after payment confirmation .Maximum 5 business days.

 

Orders are not shipped or delivered on weekends or public holidays.

 

During high-volume periods (promotions, holidays), processing may take slightly longer.

 

If there is a significant delay in shipping your order, we will notify you via email.

 

2. Shipping Destinations

 

We currently ship to the following regions:

 

United States

Canada

United Kingdom

European Union countries

Australia & New Zealand

 

If your country is not listed, please contact us at info@PCS.com before placing an order.

 

3. Shipping Methods & Estimated Delivery Time

 

Estimated delivery times are for reference only and begin once the order is shipped, not when the order is placed.

 

Standard Shipping

 

United States: 7–15 business days

 

Europe & UK: 8–18 business days

 

Australia & New Zealand: 10–20 business days

 

Expedited Shipping (if available)

 

United States: 5–10 business days

 

Europe & UK: 6–12 business days

 

Delivery times may vary depending on destination, customs clearance, and local carrier operations.

 

4. Shipping Costs

 

Shipping fees are calculated and displayed at checkout.

 

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

 

5. Order Tracking

 

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

 

Tracking information may take 24–72 hours to update after shipment.

 

If you experience any issues with tracking, please contact us at info@PCS.com.

 

6. Customs, Duties & Taxes

 

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

 

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

 

We recommend checking with your local customs office for more information.

 

7. Incorrect Address & Failed Delivery

 

Please ensure that your shipping address is complete and accurate at checkout.

 

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

 

If an order is returned due to address issues, additional shipping fees may apply.

 

8. Lost or Delayed Packages

 

If your package is significantly delayed or appears lost in transit:

 

Contact us at info@PCS.com with your order number.

 

We will investigate with the carrier and assist you in resolving the issue.

 

Please note that delivery delays caused by customs clearance, carrier disruptions, or force majeure events are beyond our control.

 

9. Contact Us

 

If you have any questions about our Shipping Policy, please contact us:

 

Email: info@PCS.com

Company Name: Ningbo Fenghua Daye Pet Products Co., Ltd.